What a Loose Cable Can Mean
A cable may fray, break, leave its drum, or lose tension because of a problem elsewhere in the door. A damaged spring or binding door can affect cable behavior. The visible loose cable should be treated as a symptom to investigate rather than an isolated diagnosis.
Match the Cable to the System
Cable length, construction, termination and routing depend on the door and lifting arrangement. Drums, bottom brackets, pulleys and attachment points should be checked for damage and wear. Never loosen a bottom bracket or attempt to rewind a loaded cable.
Preparing for a Visit
Keep the opening clear without moving underneath the door. Let us know which side is affected and whether the door is open, closed or crooked. Describe any spring noise or impact that occurred before the cable became loose.
Common Questions
Should both cables be replaced?
The condition and matching requirements of the system should be assessed. Ask whether replacing a pair is appropriate and what related wear was found.
Can I simply put the cable back on the drum?
The reason it came off and the condition of the spring and door must be checked. A loaded cable system is not a safe place to experiment.
Arrange Service in Southern Maine
Include your town and a short description in the service request form. Visit our service area directory for town pages. Work and pricing are confirmed before an appointment or repair is agreed.